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Professional Building Management for NSW Strata Schemes

Expert building operations, resident liaison, and compliance support - scaled to your building's needs, not a one-size-fits-all contract.

Understanding Building ManagementOur ServicesWhy Choose Prime

Understanding The Roles

Building Manager vs Strata Manager: What's The Difference?

Most committees don't realise they need both roles working together. Your strata manager and building manager have completely different roles - both essential, but serving different purposes.

Strata Manager

Governance & Financial Management

  • Manage finances and levy collection
  • Prepare AGM documentation and minutes
  • Handle strata insurance policies
  • Maintain strata roll and records
  • Ensure legal compliance (SSMA 2015)
  • By-law creation and enforcement
  • Committee governance support
  • Owner correspondence and disputes
  • Investment of surplus funds
  • Section 184 certificates
Essential for financial governance and legal compliance
← THIS IS PRIME

Building Manager

Operations & Daily Management

  • Day-to-day building operations
  • Resident liaison and communication
  • Contractor coordination and oversight
  • Site inspections and safety checks
  • Maintenance tracking and reporting
  • Fire safety compliance (AFSS)
  • Emergency response coordination
  • Asset and amenity management
  • Common area supervision
  • Building security and access
Essential for operational excellence and resident satisfaction

They Work Together

Your strata manager handles governance and finances.
Your building manager handles everything happening in the building.
Both roles are critical - but only one requires a full-time salary.

Most buildings under 30 lots can't afford both full-time managers. That's where hybrid building management makes sense.

Explore Our Services Below

The Problem

The Broken Model of Traditional Building Management

Why are committees paying premium prices for minimal expertise?

Bum on Seat Mentality

  • $80K-$120K+ annual salary
  • Zero strata experience
  • Just filling a chair
  • Learning on YOUR building
  • No real value delivered

Abandoned & Overwhelmed

  • No supervision after contract signed
  • No support or backup
  • High stress, high turnover
  • Making costly mistakes
  • Committee left frustrated

Committee Still Working

  • You do the actual work
  • Still chasing contractors
  • Paying for "presence" not results
  • Volunteer burnout
  • Wasting your time

Most FM companies hire anyone willing to sit onsite, sign the contract, then leave them unsupervised.

Average building manager turnover in traditional FM companies: 18–24 months.
You're constantly starting over with someone new.

What We Offer

Prime Building Management Services

Professional building management scaled to your building's needs. Three engagement models, one standard of oversight - flexible hybrid support, bespoke programs for complex assets, and essential strata compliance.

MOST POPULAR

Hybrid Building Management

Professional building operations without full-time costs

The Challenge

Buildings with 15–30 lots face an impossible choice:

  • Hire a full-time building manager ($80K–$120K + super + leave)
  • Self-manage and hope committee volunteers don't burn out
  • Use traditional FM company and get inexperienced, unsupported staff

The Prime Solution

  • Access experienced building managers on a flexible schedule
  • Professional systems and oversight scaled to your needs
  • All the expertise without the full-time salary
  • Backed by deep NSW building management expertise

How Hybrid Management Works

1
We Assess Your Building
Building size, complexity, current pain points, committee capacity
2
Design Custom Schedule
5–60 hours/month based on needs. Scale up or down anytime.
3
Professional Management
Dedicated manager, structured systems, proactive oversight

Typical Investment vs Full-Time Manager

Full-Time Building Manager

  • $100,000 salary
  • + $10,000 super
  • + leave costs
  • + training costs
  • + no backup when sick/holiday
= $110,000+ per year

Hybrid Building Manager (20 hrs/month)

  • Contact for pricing
  • × 12 months
  • Professional expertise
  • Flexible scheduling
  • Team backup included
60–70% cost reduction
Same expertise. Professional systems.

Ideal For:

  • Buildings with 15–30 lots
  • Schemes with active strata managers
  • Committees wanting professional support without full-time costs
  • Buildings transitioning from self-management
  • Properties with moderate maintenance requirements

⚠ Not Suitable For:

  • Buildings needing full-time onsite presence
  • Intensive concierge requirements
  • Complex commercial/mixed-use without onsite resources

→ See Bespoke Programs for these buildings

Case Study: The 22-Lot Solution

Challenge
Self-managed building, committee burnout, maintenance backlog
Solution
12 hours/month hybrid management
Results
  • • Maintenance backlog cleared in 90 days
  • • AFSS compliance restored
  • • Resident complaints reduced 80%
  • • Committee "getting their lives back"

What's Included in Hybrid Management

PREMIUM

Bespoke Building Management Programs

Custom management solutions for complex or prestige buildings

Ideal For:

  • 30+ lot apartment buildings
  • Prestige or landmark properties
  • Mixed-use commercial/residential
  • Investment portfolios (2+ buildings)
  • Buildings with existing concierge services
  • Properties requiring intensive project management

Custom Solutions Include:

  • Fully customized management schedules
  • Concierge integration and coordination
  • Executive dashboards and strategic planning
  • Multi-site portfolio coordination
  • Project-specific intensive support
  • Long-term strategic planning
Discuss Your Requirements
ESSENTIAL

Strata Support & Compliance

Expert support for committee-managed buildings

What We Provide:

  • On-demand access to strata compliance experts
  • Professional AGM preparation and reporting
  • Systematic defect tracking and contractor coordination
  • Complete WHS register establishment
  • Digital platform setup and training
  • Audit-ready documentation systems

Pricing Options:

Project-Based Support
AGM Preparation, Defect Register Setup, WHS Register, Digital Platform Setup
Monthly Compliance Retainer
Includes digital platform management, documentation, compliance tracking
Hourly Support
Ad-hoc compliance support (minimum 2-hour booking)
Get Compliance Assessment

"The maintenance backlog was cleared within 90 days and the committee finally got their lives back. Hybrid management gave us professional oversight without a full-time salary."

Executive Committee, 22-Lot Strata Scheme

Common Questions

Frequently Asked Questions

Why Committees Choose Prime

Experience, systems, and support - not just a body in a chair

Traditional FM Companies

  • Hire inexperienced staff to fill seats
  • Leave managers unsupervised after contract
  • One-size-fits-all packages
  • Learning NSW compliance on your building
  • High turnover, constant restarts
  • Committee still doing most work

Prime Building Management

  • Experienced managers, not trainees
  • Continuous support and supervision
  • Flexible, customized service levels
  • Combined NSW strata expertise
  • Consistent team, institutional knowledge
  • Committee empowered with professional support

Our Approach

The Prime Approach

We Listen First

Understand your building's unique needs, assess pain points, design a solution that fits YOUR building.

We Bring Experience

Deep NSW strata management expertise. SSMA 2015 knowledge. Proven systems.

We Scale With You

Start small, adjust as needed. Increase during projects. Reduce during quiet periods. Never locked in.

We're Supported, Not Solo

Every manager backed by an experienced team. Technical support. Holiday coverage. No single point of failure.

We Use Professional Systems

Digital management platform, structured inspections, compliance tracking, documented processes.

We Communicate Clearly

Regular reporting, responsive to committee and residents, transparent pricing, honest about what's achievable.

Ready to Experience Professional Building Management?

Let's discuss your building's needs and design the right solution.

Schedule Free Consultation
No obligation
Free building assessment
Response within 24 hours